Service Support

Taking customer satisfaction as the criterion ofour work, constantly improving the quality ofservice, and providing fast, high-quality andsatisfactory service is our eternal pursuit!

To IS09001 quality management systemspecification, standardize service processes andservice behavior; In accordance with internationalmanagement standards and quality control system toprovide services to customers, to ensure serviceefficiency and quality.

Continuously build and cultivate a long-term,stable and professional technical support team,continuously improve the technical level and servicelevel of service personnel, and provide customerswith "active, fast, professional and thoughtful" first-class service.

After-sales service system: Newland adheres to the serviceconcept of quality first, customer satisfaction, relyingon science and technology, and continuousimprovement. It has established a three-level servicemanagement model at the provincial, municipal andcounty levels in major large and medium-sized citiesacross the country in order to provide customerswith High-quality after-sales service.

Product warranty service: The company promisesfree maintenance if the product fails within one yearfrom the date of delivery (customer).

Customer hotline service: The company promisesto provide 7-8 hours (including legal holidays)customer hotline service:

national Customer Service Hotline: 400-887.1715;

fuzhou regional service hotlines: 0591-839707080591-83309798,0591-87862212;

response time commitment: failure repair,

Technical Support: Guaranteed 2-Hour Response.

The company strictly implements the national"New" Three Guarantees "Regulations". During thevalidity period of the "Three Guarantees" of theproduct, the failure of the product under normalconditions can be repaired, replaced, and returned inaccordance with the national "Three Guarantees’regulations; In the product warranty period 

Duringthe period, you can enjoy free maintenance services at our customer service center in accordance with the warranty terms.During the warranty period, when using this product under normal conditions, please send themachine and valid warranty certificate to our nearest customer service center to enjoy the warranty service provided by our customer service center.

The following circumstances do not fall withinthe scope of Three Guarantees and warranty, and the customer service center will provide paidmaintenance services:

①Damage caused by improper use, storage, or failure to follow the user manual；

②Damage caused by unauthorized disassembly or repair performed by non-certified personnel (excluding our authorized after-sales engineers or designated service center staff)；

③Warranty claims require submission of: original product warranty card, valid purchase/usage agreement, or original purchase invoice；

④Warranty void if: (1) product identification (SN/IMEI/MAC) on warranty card mismatches physical product, or (2) evidence of card alteration is detected； 

⑤Damage caused by force majeure events (including but not limited to lightning strikes, power surges, or other uncontrollable natural phenomena) is excluded from warranty coverage；

⑥Warranty claims submitted after the expiration of the statutory three-guarantee period are invalid.

A valid warranty certificate for the productincludes:

product Warranty Manualthe valid purchase invoice of this machine(Valid Purchase Invoice refers to the formalcommercial sales invoice with the seal of the taxbureau).

The product warranty period starts from thedate of purchase-when the customer providesthe product warranty book and the validpurchase invoice of the machine as thewarranty certificate, the product warrantyperiod starts from the date of invoicing(purchase invoice).

The product warranty period starts from thedate of purchase-when the customer providesthe product warranty book and the validpurchase invoice of the machine as thewarranty certificate, the product warrantyperiod starts from the date of invoicing(purchase invoice).

If consumers find that the product cannotbe used normally during normal use, pleaserefer to the random instructions or contact thecompany's customer service hotline.

If you are not satisfied with our servicequality, please call the headquarters hotline:0591-83970708, and we will give you asatisfactory reply as soon as possible.